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Frequently Asked Questions
Q: Where are you based?
A: I’m based in Newcastle, NSW. It’s a couple hours north of Sydney.
Q: How do I find my ring size?
A: The easiest way is to order using the “Buy now, size later.” option. You’ll get a ring sizer delivered to your house the next business day, or the same day if you live pretty close to me. Click here for more info!
Q: What is Argentium Silver
A: Argentium Silver is essentially a modern, upgraded version of sterling silver, which was “invented” in the 1300s by King Edward the first. Although the history behind this alloy is rich and fascinating, in my experience Sterling Silver leaves something to be desired in terms of appearance and durability. More info on the properties of Argentium Silver here.
Q: Why do you charge so much compared to AliExpress, eBay, Etsy etc?
A: Simply put, I want to make my products exceptional quality, even if it costs me sales. The “sterling silver” rings you can find online for dirt cheap are usually plated, meaning they’ll turn black after a few wears. They’re also generally produced in factories in China, with dubious labour practices. If you asked these manufacturing plants about sustainable and slavery-free supply chains, they would probably laugh. All Urban Sterling products are also covered by a comprehensive warranty, and I offer free restorations at any time.
Q: Do you do customs?
A: Customs are my bread and butter. I’m almost always working on at least a few custom orders at any given point in time. If you’d like to learn more, or make an enquiry, click here.
Q: Will your rings turn my finger green?
No they won’t. This occurs when rings are made of low quality materials and plated to look like silver. Copper, for example, will produce the green finger effect. It’s possible that the first wear of one of my rings might produce a darkish stain on your finger from the polishing medium. If this happens on the first wear, it won’t happen again after that. It’s also worth noting that this compound isn’t toxic and will wash out with soap since it’s essentially just grease and fine grit.
Q: What is the “Inner Sanctum”. Is this a cult?
Maybe 😉
The Inner Sanctum is an exclusive program for my most loyal followers. It allows them to gain access to a generous amount of free stuff and privileges. Including but not limited to: discounts, free rings, access to products that officially no longer exist, etc etc.
Q: What are your production times?
You can expect to receive your ring within 8-13 business days, including postage. International customers should expect to wait around 3-4 weeks since postage takes a long time from Australia. Every Urban Sterling product is handmade for you specifically. Once you order, the ring or chain is made from scratch and goes through the entire production process before it’s posted out to you.
Q: Is this jewellery sustainably sourced?
In short, yes. Urban Sterling uses only sustainably sourced precious metals and 100% biodegradable packaging. 100% of the silver I use is a modern alloy called “Argentium silver”. This alloy is certified as 100% recycled metal by the Argentium company. On top of this, my manufacturer Palloys is the only casting company in Australia willing to be subject to yearly investigations by the Conflict Metals group. This ensures that Palloys is fully compliant with the LBMA, OECD and World Gold Council Conflict Gold Policies. All precious metal issued by Palloys is sourced in a way that does not cause, support or benefit unlawful conflict, or contribute to human rights abuses or breaches of international law.
Q: How do I contact you?
A: You can get a hold of me via Instagram DMs, text, email, phone, Facebook Messenger, or that little chat bubble down the bottom right. Here are my links:
Instagram – @urban.sterling
Phone – 0431723311 (This is my personal number, if I sound confused just tell me you’re after Mr Sterling)
Email – contact@urbansterling.co
Q: How do I track my order?
A: As soon as I post your order, you’ll receive shipping updates from Auspost to the email and phone number you used to place your order. If it’s not posted yet, just shoot me a text or DM and ask. I don’t bite 🙂