Who we are
Urban Sterling AU
Website: https://urbansterling.co
Information we collect
We collect personal information when you interact with the website, including when you:
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Place an order
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Contact us
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Subscribe to marketing (email or SMS)
This may include your name, email address, phone number, shipping and billing address, and any information you choose to provide.
We also collect limited technical data such as IP address, browser type, and device information for security and performance purposes.
How we use your information
Your information is used to:
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Process and fulfil orders
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Communicate with you about orders or enquiries
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Send marketing communications (if you opt in)
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Improve website functionality and performance
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Prevent fraud and maintain security
SMS marketing
By opting in to SMS, you agree to receive text messages from Urban Sterling, including promotions and cart reminders.
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Message frequency varies
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Message and data rates may apply
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Consent is not a condition of purchase
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You can unsubscribe at any time by replying STOP
Cookies
We use cookies to improve your experience on the site.
This includes:
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Maintaining login sessions (if applicable)
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Remembering preferences
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Supporting analytics and performance tracking
You can disable cookies through your browser settings, though some parts of the site may not function correctly.
Third-party services
We use third-party providers to operate the business, which may process your data. These include:
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Payment processors
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Shipping providers
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Email and SMS marketing platforms
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Analytics tools
These services only receive the information necessary to perform their function.
Embedded content from other websites may collect data as if you visited those websites directly.
Data sharing
We do not sell your personal data.
Your information is only shared where necessary to operate the business (for example, payments and shipping).
Data retention
We retain personal information only as long as necessary to:
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Fulfil orders
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Comply with legal obligations
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Resolve disputes
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Maintain business records
Your rights
You may request to:
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Access the personal data we hold about you
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Correct inaccurate information
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Delete your personal data (where legally permitted)
To make a request, contact us via the website.
Security
We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.
Payments
Payments on this website are processed securely through third-party providers, including:
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WooPayments (powered by Stripe)
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PayPal
When you make a purchase, your payment details are processed directly by these providers. Urban Sterling does not store your full payment information (such as card numbers).
These providers may collect and process your data in accordance with their own privacy policies:
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Stripe: https://stripe.com/privacy
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PayPal: https://www.paypal.com/privacy
Third-party services
We use third-party providers to operate the business, which may process your personal data. These include:
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Payment processors (WooPayments/Stripe, PayPal)
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Shipping providers (e.g. Australia Post, DHL)
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Email and SMS marketing platforms
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Analytics and tracking tools (e.g. Google Analytics, Meta Pixel)
These services only receive the information necessary to perform their function.
Some of these providers may process data outside Australia.